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Supplier Relationship Manager

London, England
August 29, 2019

Tracoin is part of Travel Corporation providing services to Trafalgar Tours, Insight Vacations, Grand European Tours, Contiki Tours and Brendan Tours.

LinkedIn Find out more on the Travel Corporation website >  

Supplier Relationship Manager

Company:  Tracoin
Location:   60 Buckingham Palace Road, London SW1X 0AH
Reporting to:   Senior Management
Department:  Contracting

The Role

The SRM role is to be responsible for completing all aspects of supplier contracting across several brands of TTC within the EMEA region.

To be responsible for securing high value agreements with hotels and to ensure that these are of the required standard, quality and location to satisfy the specific demands of each brand.

Duties and Responsibilities

  • Be able to manage multiple suppliers simultaneously, either remotely or in situ, attend Trade shows and supplier functions while ensuring that all contracts are finished within deadlines and meeting the required expectations
  • Understand and manage to our clients specific contracting briefs/guidelines
  • When necessary, analyse allotment requirements
  • Keep abreast of market trends in your area and have strong commercial awareness; currency fluctuations, economic and political situations that may affect business. Awareness of future fair periods or events that may affect the destination and product delivery. Hotel openings/closing which affect market capacity
  • Understand your assigned contracting region, understand your supplier landscape and the competitive landscape by researching and inspecting all applicable hotels, keeping up to date with product, quality and service standards at contracted hotels, hotels used by competitors and possible new hotels or locations; strong competitor awareness
  • Work closely with internal departments to keep current with any hotel quality issues
  • Foster positive and professional relationships with supplier partners
  • Take a creative approach to problem solving
  • Ensure that all relevant departments are kept up to date clearly and concisely, with the current hotel situation in your areas of responsibility
  • Provide individual reports following each business trip.
  • Answer promptly and efficiently any queries from internal departments regarding contracted hotels
  • If applicable, lead and coach an assistant; set up targets and ensure your assistant is aware of what is expected from him/her in terms of objectives, standards and service levels and you effectively monitor his/her performance
  • If applicable, hold appraisals and performance reviews
  • Make sure that urgent issues are dealt with in a timely manner
  • Maintain an environment which supports the spirit of teamwork and where team members are committed , loyal and take pride in working for the company

Experience and Skills

  • Proven track record of negotiating and implementing contracts with multiple suppliers both independent hotels and chain agreements 
  • Fluency in English. Any additional European language is an advantage
  • Excellent written and verbal communication skills
  • Be commercially focused
  • Strong negotiation, communication and relationship building skills
  • Strong organisational and administration skills, planning and good time management
  • Strong attention to detail
  • Ability to understand the need to meet agreed targets and deadlines whilst remaining positive, confident and approachable
  • Good working knowledge of Microsoft Office (Word, Excel & Outlook)
  • Flexible and adaptable to changing priorities
  • Clean driving license